Return & Exchange Policy

UK/ EU Return/ Exchange Policy

 

You have 30 days from the date of delivery to return your item.

The majority of returns are refunded via store credit in the form of a Pampelone gift card.

Please allow up 5-7 business days after your item(s) are delivered to us for your return to be processed.

 

Our concierge styling team is available 7 days a week to help with exchanges to ensure you find the perfect item for you. Store credit can also be used at our sister brand www.aurathelabel.com. If you would like your credit at AURA The Label, please email our support team. 

  • Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
  • All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).
  • Returned Products must be unworn and unwashed.

We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

In addition:

  • Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken.
  • Underwear and swimwear can only be returned if the hygiene seal has not been removed and all tags remain intact.

This does not affect any other rights you may have under the law.


To start your return please email support@pampelone.com

For UK returns, please ship the order to Unit G5 Aura Pampelone, Beverley Enterprise Centre, Beck View Road, Beverley, HU17 0TJ. 

For EU returns, please ship the order to Aura/ Pampelone
Spitze Agency, Enhøjsvej 22, 3450 Alleroed, Denmark

US Returns: To start your return please email support@pampelone.com

You have 30 days from the date of delivery to return your item.


Returns are refunded via store credit in the form of a Pampelone gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. 



ORDER CANCELLATION
Please submit a help query to support@pampelone.com if you decide to cancel your order. We can offer a full refund if the order is cancelled before it is shipped. Please note, we will NOT accept a cancellation request once the order has been shipped. 
 
CONTACT US
If you run into any further issues, feel free to email us at support@pampelone.com